ZhatpatOrder About & Legal Center

About ZhatpatOrder

Empowering independent stores and connected local commerce.

ZhatpatOrder is a modern, high-performance multi-tenant e-commerce marketplace designed to connect consumers directly with local artisans, boutique owners, and independent shops. Our goal is to make storefront creation effortless for vendors while offering customers a seamless, unified shopping experience.

Our Core Principles

• Empower Small Businesses: Provide zero-friction store creation, inventory management, and branding controls.
• Buyer Protection: Guarantee order transparency, verified seller ratings, and dedicated order tracking.
• Privacy First: Protect user accounts with salted bcrypt hashing, JWT tokens, and strict data confidentiality.

Privacy Policy

Last updated: August 7, 2026

At ZhatpatOrder, we respect your privacy and are committed to protecting the personal data we collect. This Privacy Policy explains how we collect, use, and safeguard your information when you browse our marketplace, create an account, register a shop, or place an order.

1. Information We Collect

We collect information you directly provide to us, including:

• Account Data: Name, email address, password hash, role (Customer, Shop Owner, Admin).
• Shop Profile Data: Shop name, owner contact info, store slug, branding logo, and physical store address.
• Order & Fulfillment Data: Shipping address, phone number, purchased product details, order totals, and order ratings/reviews.
• Technical Data: Browser cookies, session identifiers, and Web Push notification subscription details.

2. How We Use Your Information

• To process and fulfill marketplace orders and communicate order status updates.
• To authenticate user sessions, enforce security, prevent fraudulent activity, and lock accounts after excessive failed logins.
• To send transactional emails and Web Push notifications regarding orders and cancellations.
• To calculate verified shop rating averages displayed across shop storefronts.

3. Data Security & Storage

Passwords are strictly hashed using salted bcrypt before database persistence. Sensitive authentication tokens are signed with JWT standards. We do not sell, rent, or trade your personal information to third-party advertisers.

4. Account Deletion & Data Rights

You have the right to request full deletion of your account and personal data at any time via your Profile Settings. Upon email verification, all associated user credentials, store profiles, and order records are permanently deleted.

Terms & Conditions

Last updated: August 7, 2026

Welcome to ZhatpatOrder. By accessing or using our website, services, or placing orders through participating shop storefronts, you agree to be bound by these Terms & Conditions.

1. Marketplace Platform Operations

ZhatpatOrder provides a multi-tenant platform facilitating commercial transactions between independent shop owners ("Sellers") and consumers ("Buyers"). ZhatpatOrder acts as the platform provider and host. Individual sellers are responsible for product listing accuracy, stock management, and order fulfillment.

2. Account Creation & Security

Users must maintain the confidentiality of their account login details. You are responsible for all activities that occur under your account. ZhatpatOrder reserves the right to suspend or terminate accounts that violate platform policies or engage in suspicious login attempts.

3. Pricing & Product Availability

Product prices, descriptions, and stock quantities are set by respective shop owners. Prices confirmed during checkout represent the binding total for that order. In cases of unexpected inventory shortages, sellers reserve the right to cancel the affected order and issue a full refund.

4. Limitation of Liability

ZhatpatOrder is not liable for indirect, incidental, or consequential damages resulting from product usage, seller fulfillment delays, or third-party delivery disruptions.

Refund Policy

Last updated: August 7, 2026

We want you to be completely satisfied with your purchases on ZhatpatOrder. This Refund Policy outlines the eligibility criteria, timelines, and procedures for obtaining refunds from sellers on our platform.

1. Eligibility for Refunds

Customers are eligible to request a refund or replacement under the following conditions:

• Damaged or Defective Items: The product arrived damaged, broken, or in non-working condition.
• Incorrect Item Received: The item delivered differs significantly from the ordered product.
• Non-Delivery / Missing Parcel: The order was marked delivered but never received, or failed to arrive within the maximum delivery timeframe.
• Cancelled Orders: Orders successfully cancelled prior to shipment under our Cancellation Policy.

2. Return Window & Request Process

Refund requests must be submitted within 7 days of delivery. To initiate a refund request, navigate to your Order History page or contact support at zhatpatorder@gmail.com with your Order Number and photos of any damaged goods.

3. Non-Refundable Items

Unless damaged upon receipt, the following categories are non-refundable:

• Perishable foods or short shelf-life goods.
• Customized, personalized, or made-to-order items.
• Opened personal health, hygiene, or beauty products.

4. Processing Timelines

Once approved by the shop owner, approved refunds are processed back to the customer within 5 to 7 business days.

5. Direct Store Owner Fulfillment & Liability Disclaimer

Shipping Policy

Last updated: August 7, 2026

ZhatpatOrder connects you directly with independent vendors. Each seller on our platform handles order preparation, packaging, and dispatch for their products.

1. Processing & Dispatch Times

Orders are typically processed and dispatched by sellers within 1 to 3 business days following order confirmation. You will receive an automated email and Web Push notification as soon as your package has been handed to the carrier.

2. Delivery Timelines & Charges

Shipping charges and delivery estimates are calculated per shop during checkout based on delivery location:

• Standard Local Shipping: 2 – 4 business days.
• National Express Delivery: 3 – 5 business days.

3. Order Tracking

You can track the status of your shipment anytime by entering your unique Order Number on our Track Order page or accessing your Order History.

4. Damaged or Missing Parcels

If your package arrives damaged or fails to update after 7 business days, please notify us within 48 hours so our support team can assist you in filing a claim with the seller.

Cancellation Policy

Last updated: August 7, 2026

We understand that plans change. ZhatpatOrder provides clear self-service cancellation options for buyers and guidelines for shop owners.

1. Customer Order Cancellation

Customers can cancel their orders directly from their Order History page as long as the order status is currently in PENDING or PROCESSING status.

2. Seller Initiated Cancellations

Sellers reserve the right to cancel an order under specific circumstances:

• The ordered product is unexpectedly out of stock or damaged prior to packaging.
• The customer shipping address is incomplete or unreachable.
• Fraudulent activity or unauthorized payment flag detected.

3. Cancellation Refunds

When an order is successfully cancelled, a 100% full refund is issued automatically, and email notifications are sent to all involved parties.

Seller Terms & Conditions

Last updated: August 7, 2026

These Seller Terms govern all shop owners, merchants, and vendors offering products through the ZhatpatOrder multi-tenant marketplace platform.

1. Vendor Onboarding & Shop Verification

Sellers must provide accurate shop details, legitimate contact information, and maintain a valid shop slug. Sellers are responsible for keeping their store branding, contact info, and catalog updated.

2. Listing & Inventory Standards

• All product listings must include clear, high-resolution imagery, accurate pricing, and truthful product descriptions.
• Sellers must maintain accurate inventory levels (`quantityAvailable`) to prevent overselling.
• All products listed must comply with our Acceptable Use Policy.

3. Order Fulfillment Standards

Sellers agree to fulfill and update order statuses promptly via the Shop Dashboard. Failure to ship orders within promised timeframes or excessive cancellations may lead to shop suspension.

4. Shop Suspension & Platform Rights

ZhatpatOrder administrators reserve the right to suspend or deactivate shops (`status: INACTIVE`) that engage in fraudulent behavior, list prohibited goods, or accumulate unaddressed customer complaints.

Acceptable Use Policy

Last updated: August 7, 2026

This Acceptable Use Policy defines prohibited behaviors and item listings across ZhatpatOrder to ensure a safe, reliable marketplace environment for everyone.

1. Prohibited Items & Services

Sellers are strictly forbidden from listing or selling:

• Illegal drugs, controlled substances, or hazardous chemicals.
• Weapons, firearms, explosives, or ammunition.
• Counterfeit goods, unauthorized replicas, or copyright-infringing material.
• Adult, explicit, or age-restricted materials.

2. Prohibited Platform Activities

Users and sellers must not:

• Engage in review manipulation, fake rating submissions, or fraud.
• Attempt brute-force attacks, SQL/NoSQL injection, or automated web scraping.
• Harass, impersonate, or abuse other users, buyers, or shop owners.

3. Policy Violations & Enforcement

Violations of this policy will result in immediate removal of infringing products, account restriction, store suspension, or permanent IP banning.